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Sports Program Refund Policies
Refunds for personal reasons must be submitted in writing. Approved refunds prior to the start of the program will be assessed a $5 administrative fee. Refunds approved after the first meeting will be charged a $10 administrative fee. Refunds for full or cancelled classes will not be assessed administrative fees. Additional charges (i.e., shirt uniform fees) will also be applied Refunds for season pool passes will be assessed a $5 administrative fee prior to the opening of the pools for the season. Refunds will not be granted for season pool passes after the pools have opened for the season. All refunds will be mailed within three weeks. Refunds will only be made to the original payee of the registration. The Waterloo Leisure Services Department reserves the right to deny a request for a refund. If your request has been denied, you will be contacted by a staff member from the Leisure Services Department.